British Airways travellers' credit card details hacked

British Airways travellers' credit card details hacked

The data could include personal information and payment card details and as a result, the airline is urging customers to check with their banks.

The attack affected customers who used the site ba.com and mobile application for airline ticket booking in the period from 21 August to 5 September.

"British Airways is communicating with affected customers and we advise any customers who believe they may have been affected by this incident to contact their banks or credit card providers and follow their recommended advice", the company said in its statement.

In a statement, the airline added: "We have notified the police and relevant authorities".

The breach has been "resolved" and the website is "working normally", it said.

Will I have to get a new card?

Customers due to travel can check in online as normal.




"The moment we found out that actual customer data had been compromised that's when we began an all-out immediate communication to our customers, that was the priority", Alex Cruz, BA's chief executive and chairman, told BBC radio.

Air Canada has said credit card data was encrypted and protected from a breach but Aeroplan numbers, passport numbers, birth dates, nationalities and countries of residence could have been accessed if users saved them in their account profile. "They´re a shambles", he told the Daily Telegraph newspaper.

Curry's PC World and Dixons Carphone are others that announced hacks that affected millions of customers.

"I asked repeatedly for an explanation". It's the latest public relations problem for the airline, and follows a power surge previous year at its control center near London's Heathrow International Airport that disrupted flights and stranded tens of thousands of passengers.

The NCA is set up to tackle the most serious and organised crime posing the highest risk to public security in Britain.

The airline said the problem was down to an incident with an IT system.

BA announced last month that it will halt flights to Tehran in September, citing low profitability as the U.S. reimposes sanctions on Iran.

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